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                    Table of Contents

                    Safety Alerts Alerts FAQ

                    Below are frequently asked questions about Safety Alerts.

                    Select the arrow to reveal the answers to your questions.

                     

                     

                    Safety Alerts

                    How do you determine harsh braking?

                    Harsh braking and rapid acceleration use an algorithm based on the change in speed. 

                    A reduction in speed greater than 6.5 MPH per second will trigger a harsh braking alert.

                     
                     

                    How do you determine rapid acceleration?

                    Harsh braking and rapid acceleration use an algorithm based on the change in speed. 

                    An increase in speed of greater than 8.5 MPH per second will trigger a rapid acceleration alert. 

                     
                     

                    How do I set up speeding alerts?

                    There are two different kinds of speeding alerts: Speeding and High Speed. 

                    Speeding alerts are triggered when a vehicle drives a set number of miles per hour above the posted speed limit. 

                    High Speed alerts are triggered whenever a vehicle goes above a designated speed, regardless of posted speed limit.

                    1. Choose ‘Alerts’ or ‘Setup’ from the top toolbar and choose ‘Alert Settings.’
                    2. Under Alert Settings set the Speeding Threshold to the number of MPH above the posted speed limit that will trigger an alert.
                      • Example: if you set the Speeding Threshold to 10 MPH, it will trigger a Speeding alert when a vehicle begins to travel 55 MPH in a 45 MPH speed zone.
                    3. Set the High Speed Threshold to the highest speed you wish vehicles to drive regardless of posted speed limits.
                      • Example: if you set the High Threshold to 65 MPH, you will receive an alert anytime a vehicle exceeds that speed.
                     
                     

                    What kinds of alerts can I receive on my vehicles or drivers?

                    Alerts

                    Asset Tracker Low Battery icon

                    Asset Tracker Low Battery

                     

                    This alert triggers when the internal battery on an asset or mini tracker device reaches a low level and needs to be recharged.

                    Check Engine icon

                    Check Engine

                     

                    This alert triggers when the vehicle has triggered a monitored diagnostic code.

                    External Battery Low icon

                    External Battery Low

                     

                    This alert triggers when the external battery on the AT3 Asset Tracker is low.

                    First Ignition of the Day icon

                    First Ignition of the Day

                     

                    This alert triggers the first time a vehicle starts up after 12:00 a.m. each day.

                    Forward Collision icon

                    Forward Collision

                     

                    This alert notifies of an ADAS event and triggers when vision-based, AI technology on the dash cam identifies rapidly oncoming objects which are likely to result in a collision.

                    Fuel Alert: Incorrect Location icon

                    Fuel Alert: Incorrect Location
                     

                    This alert triggers when the location of the tracker at the time of the transaction is more than a quarter of a mile from the location of the purchase.

                    Fuel Alert: Over Capacity icon

                    Fuel Alert: Over Capacity


                    This alert triggers when the total gallons purchased exceeds the fuel capacity that is entered in Tracker Setup.

                    Fuel Alert: Unassigned Fuel Card icon

                    Fuel Alert: Unassigned Fuel Card


                    This alert will trigger when a fuel card is used that is not assigned to a tracker.

                    Fuel Fill-up Alert icon

                    Fuel Fill-up Alert


                    This alert will trigger when the fuel increases by more than 25%.

                    Geofence icon

                    Geofence

                     

                    You will receive one alert whenever a vehicle enters a geofence, and a second alert when a vehicle exits a geofence.

                    Geofence Speeding icon

                    Geofence Speeding


                    This alert triggers when the tracker exceeds the speed threshold set for the specified geofence.

                    Harsh Braking icon

                    Harsh Braking


                    This alert triggers when a driver rapidly applies the brakes, resulting in a reduction in speed greater than 6.5 MPH per second.

                    High Humidity icon

                    High Humidity


                    This alert triggers when Humidity is higher than threshhold you set.

                    High Speed icon

                    High Speed


                    This alert triggers when a vehicle travels faster than the High Speed Threshold you set on the Alert Settings page. The default value is 80 MPH.

                    High Temperature icon

                    High Temperature
                     

                    This alert triggers when temperature is higher than threshhold you set.

                    Idle icon

                    Idle

                     

                    This alert triggers when a vehicle idles for longer than the time period you specify on the Alert Settings page. The default value is 3 minutes.

                    Ignition Off icon

                    Ignition Off
                     

                    This alert triggers when your device detects Ignition Off.

                    Ignition On icon

                    Ignition On
                     

                    This alert triggers when your device detects Ignition On.

                    Inactivity - Geofence icon

                    Inactivity - Geofence
                     

                    This alert triggers when a vehicle has not exited a Geofence for longer than the time period you specify on the Alert Settings page. The default value is 5 authorized days.›

                    Inactivity - Ignition icon

                    Inactivity - Ignition
                     

                    This alert triggers when a vehicle has not generated a First Ignition Alert for longer than the time period you specify on the Alert Settings page. The default value is 5 authorized days.

                    Lane Departure icon

                    Lane Departure
                     

                    This alert notifies of an ADAS event and triggers when vision-based, AI technology on the dash cam identifies that the vehicle has drifted out of its lane for too long.

                    Low Fuel Alert icon

                    Low Fuel Alert
                     

                    Description: This alert will trigger when the fuel reaches the configured level (15% by default, configurable to 10-30%)

                    Low Humidity icon

                    Low Humidity
                     

                    This alert triggers when Humidity is lower than threshold you set.

                    Low Temperature icon

                    Low Temperature
                     

                    This alert triggers when temperature is lower than threshold you set.

                    Movement icon

                    Movement

                     

                    This alert triggers when the camera has detected movement.

                    No GPS Signal icon

                    No GPS Signal
                     

                    This alert triggers when a GPS Tracking Device is not getting a sufficient GPS signal and is unable to update its location. GPS Tracking Device should be moved outside with a clear view of the sky.

                    No Network Connectivity icon

                    No Network Connectivity
                     

                    This alert triggers when your device has no network connection.

                    No Power Alert icon

                    No Power Alert
                     

                    This alert triggers when a tracking device has lost power, either unplugged or another means.

                    Ok Presto icon

                    Ok Presto
                     

                    This alert triggers when a camera user has said "OK Presto" to record a custom video alert.

                    Phone In Use icon

                    Phone In Use
                     

                    This alert notifies of an ADAS event and triggers when vision-based AI technology on the dash cam identifies a driver using a phone.

                    Potential Impact icon

                    Potential Impact
                     

                    This alert triggers when the camera has detected an unexpected impact to the vehicle or a potential collision.

                    Rapid Acceleration icon

                    Rapid Acceleration
                     

                    This alert triggers when a driver accelerates rapidly, resulting in an increase of speed greater than 8.5 MPH per second.

                    Sensor 1 (PTO) Unauthorized Use icon

                    Sensor 1 (PTO) Unauthorized Use
                     

                    This alert only applies to users who have enabled PTO/Sensor monitoring. The alert triggers when the monitored PTO/Sensor action is used outside of the Authorized Hours schedule that you establish on the Alert Settings page.

                    Sensor 1 (PTO) Use Exceeds Limit icon

                    Sensor 1 (PTO) Use Exceeds Limit
                     

                    This alert only applies to users who have enabled PTO/Sensor monitoring. The alert triggers when PTO/Sensor usage exceeds the maximum number of Daily Uses Threshold that you specify on the Alert Settings page.

                    SOS icon

                    SOS
                     

                    This alert triggers when the SOS button is pressed for 3 or more seconds.

                    Speeding icon

                    Speeding

                     

                    This alert triggers when a vehicle exceeds the threshold you set above the posted speed limit.

                    Tailgating icon

                    Tailgating
                     

                    This alert notifies of an ADAS event and triggers when vision-based, AI technology on the dash cam identifies an unsafe following distance.

                    Tamper icon

                    Tamper

                     

                    This alert triggers when a tracking device has been unplugged and plugged back in. You will receive this alert after the device has been reconnected. Most tracker models cannot generate an alert when a device is unplugged because it has no power to transmit the alert.

                    Unauthorized Use icon

                    Unauthorized Use
                     

                    This alert triggers when a vehicle is operated outside the Authorized Hours schedule that you establish on the Alert Settings page.

                    Vehicle Low Battery icon

                    Vehicle Low Battery
                     

                    This alert triggers when the voltage on a vehicle battery falls below the default threshold setting of 12.0 volts. You may set a specific threshold on the Alert Settings page.

                     

                    Tracker Status

                    Idling icon

                    Idling
                     

                    Displays when a vehicle has been idling for at least 3 minutes.

                    In Motion icon

                    Moving Vehicle
                     

                    Denotes the direction in which a vehicle is moving.

                    Stopped Vehicle icon

                    Ignition Off (Stopped)
                     

                    Shows how long a vehicle has been stopped with ignition off.

                    Asset In Motion icon

                    Asset
                     

                    Assets have square icons, while vehicles have circles.

                    Asset Movement Without Ignition icon

                    Asset Movement Without Ignition
                     

                    Asset tracker is moving but the ignition is off.

                    Asset Stopped icon

                    Asset Stopped

                     

                    Asset tracker is not moving and ignition is off.

                    Mini Tracker Online icon

                    Mini Tracker Online
                     

                    Mini Tracker has received a signal recently.

                    Mini Tracker Low Battery icon

                    Mini Tracker Low Battery
                     

                    Mini Tracker has a battery level of 15% or less.

                    Low Battery icon

                    Low Battery
                     

                    Device is no longer reporting due to low vehicle battery. Please start car to resume reporting.

                    Unplugged icon

                    Unplugged

                     

                    Device is no longer reporting due to being removed from power. Tracker may have been tampered with.

                    Power Off icon

                    Power Off
                     

                    Mini Tracker is no longer communicating with our servers. Most likely the device is out of battery and needs to be charged.

                    No GPS icon

                    No GPS
                     

                    Device is no longer updating its location because it does not have proper GPS signal. Please ensure vehicle is outside with clear view of sky.

                    Offline icon

                    Offline

                     

                    Device is no longer communicating with our servers. Most likely out of cellular range.

                    Never Checked In icon

                    Never Checked In
                     

                    Tracker has been activated but has not yet checked in. Please ensure that the tracker is installed and the vehicle has power and cellular signal.

                     
                     

                     

                    Return to Alerts

                     

                     

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