Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Customer Log-In
  • Contact Us
    • Account & Device Activation

      • Installation

        • My Account

          • Map

            • Mobile App

              • Alerts

                • Maintenance

                  • Features

                    • Troubleshooting

                    • Home
                    • Features
                    • Users

                    Users

                    Contact Us

                    If you still have questions or prefer to get help directly from an agent, please submit a request.
                    We’ll get back to you as soon as possible.

                    Please fill out the contact form below and we will reply as soon as possible.

                    • Account & Device Activation
                    • Installation
                      OBD Plug-in Wired Vehicle Tracker Mini Tracker
                    • My Account
                      Billing Canceling Service Contact Support Credentials Devices & Troubleshooting
                    • Map
                      Geofences Map Alerts Route Replay Settings Tracking
                    • Mobile App
                      Account Settings Map Setup Tracker Information Video Walkthroughs
                    • Alerts
                      Alert Notifications Safety Alerts Summary Emails Troubleshooting Alerts Vehicle Alerts
                    • Maintenance
                      Maintenance History Maintenance Reminders
                    • Features
                      Geofences Groups Maintenance Notifications Reports Users
                    • Troubleshooting
                      OBD Plug-in Troubleshooting Wired Vehicle Tracker Troubleshooting Mini Tracker Troubleshooting
                    + More

                    Table of Contents

                    Video Walkthrough Users

                    When you have multiple people managing your business, you need to give them access based on their role in the organization. Our software allows you to offer access for admins, limited users and drivers.

                    The benefit of adding your drivers to the system is the ability to monitor and create notifications based on their behavior, in addition to monitoring your assets.

                    Adding your drivers also offers them the ability to use the mobile app to assign jobs, upload pictures, receive notifications and more.

                     

                     

                    Video Walkthrough

                    Your browser does not support HTML5 video.

                    How to Add, Edit, and Delete Users

                     

                    Users

                    1. Click ‘Setup’ from the top toolbar and then choose ‘User Management’ from the left menu.
                    2. Click ‘ADD NEW USER +’ in the top right corner.

                     

                    User Management page

                     

                    1. Enter an email address and user name for the new user.
                      • This is what the user will use to sign in to their account and where initial login information is sent.
                    2. Choose a user type.
                      • Administrator:
                        • No restrictions.
                        • View all users and vehicles.
                        • Modify global system settings in Setup.
                        • Add new users and manage devices.
                        • Manage Groups and Group assignments.
                        • Update billing information, view invoices, or purchase new devices.
                      • Limited user:
                        • Can only access and manage information for all vehicles and users based on their group assignment.
                        • View user and vehicle locations, history, maintenance, alerts, and reports for all the vehicles within their assigned group.
                        • Can not modify global system settings in Setup.
                        • Can not add new users and vehicles.
                        • Can not manage groups and group assignments.
                        • Can not update billing information, view invoices, or purchase new devices.

                     

                    Add/Edit User pop up

                     

                    1. Assign user to a group if you wish.
                    2. Click ‘SAVE.’

                    Your newly added user will receive an email with instructions to access the portal and set up an individual password.

                    Was this article helpful?

                    Yes
                    No
                    Give feedback about this article

                    Related Articles

                    • Users
                    MOTOsafety logo

                    Powered By Linxup

                    © 2024 All Rights Reserved. Privacy Policy | Terms & Conditions


                    Knowledge Base Software powered by Helpjuice

                    Expand